Thank you for visiting our Refund and Return Policy page. We value your business and strive to ensure that every product you receive from us meets high-quality standards. However, we understand that issues may arise. Below, you’ll find the details of our policy designed to address these concerns efficiently and fairly.

Contact Us First

If there’s an issue with your order, such as receiving a damaged or mislabeled product, please contact us before sending anything back. Our team is committed to resolving any problems as quickly as possible.

Eligibility for Returns

Our return policy lasts 30 days from the date you receive your item. After 30 days, unfortunately, we cannot offer you a refund or exchange.

We accept returns only for the following reasons:

• Damaged Items: If your product arrives damaged.
• Mislabeled Products: If the product received doesn’t match the description or specifications listed on our website.

Process for Returning Damaged or Mislabeled Products

To initiate a return for a damaged or mislabeled item, please email us with your order number, a description of the issue, and a photo demonstrating the problem. Upon review, we will provide instructions on how to proceed with the return.

Exclusions

Please note that we do not accept returns for buyer’s remorse or for items ordered in error. Our return policy strictly covers only damaged goods and mislabeled items.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., damaged or mislabeled item). In such cases, we will cover the return shipping costs.

Conclusion

We aim to provide a straightforward and fair solution for returns due to damage or labeling errors. Your satisfaction is very important to us. If you have any questions about our policy, please reach out for clarification.

Contact Information: info@seeddaddyco.com

This policy is effective as of 3/12/24. We reserve the right to update or change our Refund and Return Policy at any time. Any changes will be posted on this page.